CUSTOMER SERVICE

Who is Klarna?

Klarna is a payment service provider that allows you to buy products now and pay for them only after you've received the items, free of interest.

Please be aware that Klarna's services are a form of credit, so you have to be 18 + years old to use Klarna as a payment method.

Klarna is an independent payment provider not owned by us. For more information about your invoice, or Klarna in general, reach out to them here.

How do I return items or an order paid with Klarna?

If you chose Klarna as a payment method and you've already paid for the order, you will be refunded for the items you return by Klarna directly.

If you haven't paid your Klarna invoice yet, the price of the returned items will be reduced from the original invoice. You'll only have to pay for the items you keep.
For any questions regarding you Klarna invoice and/or payment, you can reach out to Klarna’s customer support team in the Klarna app or click here.

How does Klarna Pay Later Work?

With Klarna's Pay Later service you can easily buy items on our website and pay for them after you have received the items. 
This means you only pay for the items that you decide to keep.


Simply choose Klarna Pay Later as a payment method, when placing your order. After placing the order, you’ll receive an order confirmation email and a separate email from Klarna with all the payment details. 

You have 30 days to pay for the items from the date that the order is shipped to you.

You can read the full terms & conditions for the Klarna Pay Later service here.

How does Klarna Pay in 3 installments work?

With Klarna's Pay in installments service you can easily buy items on our website and pay for them after you have received the items, in three installments.

Simply place your order and choose 'Klarna Pay in 3 Installments' as a payment method. You'll pay the first part of the payment upon finalizing your order placement. After you have received your order, you can pay the remaining amount in two separate installments. Klarna will send you a reminder for every installment to be paid, one month after the previous payment period.

You can read the full terms & conditions for the Klarna Pay Later service here.